Efficient and friendly from start to finish - Excellent.
Rating: Very, very good
We received a great service from Home Counties Storage Systems Ltd.
As a start up, we decided to go for all new equipment in both the warehouse and production area and Andy Bean was amazing with his industry knowledge, advising on and creating the layout for both areas.
The team handling the installation were also amazing and just go on with the job, with minimal involvement from us.
The whole process from start to finish was seamless and I would have no hesitation in recommending this company to anyone looking for a racking solution.
Its my first time dealing with your company and if I’m being completely honest which I do tend to be lol,
Paul was the gentleman who dealt with my enquiries and even picked up one from my warehouse op that someone else over there missed so for me Paul was superb in both his customer service levels and knowledge of the items I needed A+.
The beams arrived this morning and for the most part I am happy with them there are some with large chunks of paint missing showing rusty metal underneath but I assume that may well be because of the time spent in your warehouse before being sold.
Overall thought I will be using you again when we move to larger premises.
We have now put up our racking and are very happy with it and the quick service provided.
Very happy with the purchase thanks - already installed and looks great!
We are delighted by the service we received from the used racking company.
I received confirmation of the pricing by mail within a few hours of the telephone enquiry, and the quotation was competitive.
I placed the order, received an order confirmation with expected times for delivery and installation within a few hours. The work was completed exactly as promised, on time and as per the specification.
I don’t often leave feedback, but the service has been perfect, which is quite unusual!
Pass on my thanks to the installation team, who were professional and courteous, and represented your company very well.
Guys in the warehouse are delighted with the work!
We received the racking and got it put up straight away. Everything was present and correct this time many thanks, I'm sure we will be ordering again in the near future.
I am very pleased with our purchase from you, racking was installed yesterday, everything looks great, I would buy from you again and recommend you to anyone who might be looking for some racking.
Everything is perfect, great service, many thanks!
Better than I expected and pleasantly surprised!
All good thanks! And thank you for the additional safety pins!
Everything got picked up and put up nicely, so we are very happy with the results.
The decking did turn up thanks very happy with the quality and service of your company. If I need anymore you guys would be the ones I choose to use.
All fine and already up and in use in our main freezer!
The racking was great, and arrived on time. Your company provided an excellent service from order to delivery.
We would definitely use your company again in the future should we have any further racking requirements and would happily recommend your company to others.
Perfect thank you, delivered when you said and installed when you said and kept me informed along the way.
Will definitely recommend you to others in future!
Everything was great thank you and the installation team did exactly what was needed!
Delivery and installation were done as planned
I was happy how things arrived and were installed
Unfortunately the goods to be stored in the racking have not arrived as yet so the racking isn’t in use as yet
Yes all happy here! Goods arrived as ordered via helpful courier!
We found your company to be helpful, professional and very knowledgeable.
Yes we are happy the racking is here and is due to be installed soon.
Thank you, we are very happy with it.
Order received fine and we are very happy with the racking!
Yes we were very happy with the way the installation went, your guys did all they could to help and work round our people, overall your team were very helpful and cooperative throughout.
I would have no hesitation whatsoever about recommending the Used Racking Company to anyone.
Thank you very much for the great effort. We really appreciate your service.
Racking is perfect, will be in touch as soon as we have further requirements
We are more than happy with our order from start to finish.
I'm very, very happy with the purchase, the racking arrived very fast, with all the bolts needed, we had it up in no time, we really are pleased and will definitely buy from you again when we need more!
Thanks for the pallet racking which we have now installed in our yard. The service received and quality of the racking are both very good, so you have a happy customer!
All received and now erected and in situ.
I have received excellent customer service from Andy Bean, he literally dropped everything to help me out of a pickle with my MD. He really understood what I needed and found me the very best option, even swapping out at the last minute to a more suitable product that was ready virtually straight away for me. I was very pleased to manage to get this turned around so quickly, Thank You Andy!
The chap (apologies I didn't catch his name) from the warehouse was very helpful, making sure he went the extra mile to help my driver and I load the racking as easily as possible in to the back of our lorry. Again, big thanks to him.
The racking is in a good condition and was neatly ready for collection just as promised
Thank you, YES all is very good.
We aim to move 2020 and will be back in touch.
Received the order, always happy with product and service from you.
Happy with the service received, we haven’t unpacked the racking yet.
Our purchase racking and installation went very well.
We were very happy with the product as you can see it looks great, sales and delivery service were also very good and managed to accommodate a late request to change delivery date.
All good thank you!
I am very happy with the purchase thank you and will keep you in mind for another time.
Everything was good and the racking looks great
Very happy thank you.
The racking arrived today and I'm very happy with the product and service. You'll be our first port of call next time we move premises and need to expand our storage. Thank you.
We are now using the new racking and are delighted with it.
We are in the process of re-arranging our storage to obtain best usage of the racking and this will take some time to do.
Your installers were very helpful and I wish to commend their overall performance as "The best".
We are very happy with both the equipment and the service you provided please see the attached of racking going up and finished, it looks great in our smart factory!
Racking arrived and all setup. No complaints so far.
Yes racking received and installed. Looking good.
Items arrived , great quality and service as usual
Yes we are very happy with your product. In fact, we have just ordered the same again.
Yes, very happy with the purchase and the racking we received!
All very well received and very happy with the purchase.
The service provided by HCSS was outstanding. They appreciated that they were constructing in a live working environment and took ever step to minimise disruption and deliver the job in time. I would 100% recommend this company and will most definitely use them again in the future.
Yes! Very happy with the purchase, good as always from you guys.
We have finally sorted out our warehouse and are really pleased with the racking.
The decking arrived safely and is now installed.
I’m very happy with the racking we have received your guys did a really good job thank you
Everything was fine no problems thanks
Very happy with purchase thank you
Yet again service was quick and easy.
We were very happy with the service and the quality of the racking
The racking was as all ok and in good order, as we expected. This was the first time we have dealt with your company, we shall do again should the need arise.
The only very small thing i would mention is there was a lot of dust on the beams, would have looked great had it been pressure washed
We are happy with the beams and the service your company provided!
I have asked Peter to quote on some shelving for us which I’m confident we will be placing some sort of order once we iron out the details, so I’ll be looking forward to receiving the umbrella! ??
All went very well.
Thank you, all ok!
We are very happy with the way the job was done. Andy was very helpful.
It has provided us with more valuable space to use and tidied this area of our warehouse nicely also.
I couldn’t have been happy with the Service from The Used Racking Company, great advice on the phone for what we needed (trying to add on to existing racking with both colour and type) I received the quote quickly, price was good and delivered promptly, we’ll be using them again in the future and would happily recommend them to anyone in the warehousing business.
Order has been received all ok
There was a miscommunication with our original order so we had to place this order to rectify it. The gentleman that came two weeks ago was excellent and got everything to where we wanted to be. We won’t be placing a new order until we get a taller forklift truck but will need more “shelf supports” and wooden slats then so can place an order and fit ourselves.
We're pleased with the Esmena racking we bought from you.
I was happy with the level of service we received from your company, quick and efficient.
We will therefore shortly be onto yourselves again for a quote for more racking at our depot near Heathrow.
Thank you very much. We are happy with our racking, and if we need to expand it we’ll be sure to come back to you.
All fine thanks. We had paid for extra racking but turns out we’ve been able to use it so it’s fine!
It has been one of the best purchases we’ve made. We were quoted quickly, the price was right, the delivery was speedy and the driver was super helpful. We’re really happy with the quality and condition of the racking.
To be honest and I don’t often say this, but I am very happy with the pallet racking, although it took lightly longer than expected, I am no complaint. I was happy to wait for Nick the install manager to get back from his holiday, because he was amazing and very helpful as was the whole team. A great representative of your company.
This is our second purchase of the orient pallet racking, and the second perfect delivery. The first purchase your guys installed for Greenray as well and they were brilliant for Greenray, making sure everything was exactly as we wanted it, so please pass on our thanks to all.
We are happy with this latest delivery of racking. It’s been great service for each of our orders that we have placed with you hence we have been back to you several times for all our racking needs.
We contacted HCSS because we needed more storage capacity but had run out of floor space for any more shelving. They suggested heavy duty mobile racks that we could use to store goods on in the pallet racking area. This genius idea means we now have 4 rows of shelves right at the back of the warehouse which we can wheel out of the way if we need to access the pallet bays.
Thanks, HCSS for this brilliant solution!
Its gone up very easily. We are a few beams short (which Andy is sorting), so really happy with the purchase!
We are more than happy with our beams thank you very much and I’m even happier that I managed to order and receive the same type they are to replace.
We have ordered from you twice, both with excellent service from yourselves, providing exactly what we wanted and to our tight timescale. Thanks again to the Used Racking Company, we’ll be sure to use you again when we need our next run of racking.
We are delighted with the most recent order, all fitted perfectly, prompt delivery and good quality.
Very happy with the service, delivery was prompt and the guys who came to install it arrived on time and got it up in no time, even taking the time to bolt down our existing racking. No complaints!
We are very happy with our purchase thank you.
Will be in touch when we need some more.
Service provided by your Company via your representative Dave Colley was a pure pleasure. Dave drove me through the process and informed me about progress during the order, always was here when I needed him and answered for all my questions. To be honest, I didn’t receive that high quality service for long time. Thank you once again
We are very pleased with our new racking. Good all round service – thank you. Looks good too.
Both Dave Colley and Sheelagh Ball have been excellent. Dave was happy to answer a million and one questions to ensure that we were happy with our choice of what to buy, he always responded quickly giving me all the information I required. Chalk and cheese different to the response we got from the other racking suppliers we approached, I obviously was unsure of our requirements, one of them responded with 'the information and pricing you require is on our website' so says it all really. We will happily use you again and recommend you to others.
All good and installed....Andy Bean and your guy from Northumberland in the warehouse (sorry don't know his name) have been fantastic.
Dave Colley has been ever so helpful, friendly and available at all times to discuss anything and everything regarding our racking.
Good luck for 2019!!
All good thanks. Not put it all to use yet but will do when I find time.
Overall, we were very pleased with the racking and service received. The installation was completed much quicker than we had expected. The only minor disappointment was that on both installation visits, there were some delays that weren't communicated to us. On the first phase, the team turned up to begin installation, but the parts didn't arrive until more than 1 hour later. On the 2nd phase, the team turned up later than planned as they attended another job first thing that morning. Although installation was still completed quickly, it was frustrating not being made aware of these delays.
Racking installed, pleasure to do business with you guys, I am sure we will be back, please thank your team for a speedy response, I have to say unlike others doing a similar product
The racking was great, it’s all been put up and probably full by now!
The racking was great and we will probably take some more from you!
It was delivered and is all up and being used. Very pleased with the service and won’t hesitate to use your company again in the future.
Thank you and yes we are very happy with our purchase, will come back if and when we require anything else!
All received and installed to my satisfaction, many thanks!
Many thanks indeed for the pallet racking. It arrived on time and in top condition, we have installed it, it looks good and it is holding some of our fine teas. Very many thanks indeed!
Yes we are happy with the service and products provided. If only something could be sorted out with the deliveries as that’s the bit that makes it very expensive!
Very pleased as usual - I will need some more racking in the new year!
We have been impressed with the products received from The Used Racking Company and find the company very efficient in processing our requirements. The products are extremely adaptable and the locking systems ensure that as our company progresses we can adjust/add to the racking in a double quick time.
Thankyou for the racking, once again a fast efficient service, the guys said it went together very easy and looks good - but I haven’t seen it yet because it's in another unit, its raining and I haven’t got an umbrella!!
Seriously though, thanks!
Great service as always, thank you!
The service we had from your company was brilliant, Paul Moorfield was very helpful when we realised that we should have ordered different racking and got the exchange sorted out no bother.
My pallet racking frames arrived, I am very pleased with them thanks for your time and help.
On behalf of White Bird, I would like to thank you for the excellent level of services your organization has provided to us. The time management and service quality were found to be excellent and on par with any global standards. I appreciate your accurate planning and productivity which has won our hearts.
We had used the Used Racking company before in a previous business so didn't hesitate to get a quote from them again. Before making an order we were able to visit their site to discuss our options and what they could provide us. Once we placed our first order we were informed exactly when our order would be delivered and when the install team would install our racking. The order turned up when we were told it would and the following day the install team turned up and has our racking installed in a few short hours. Nothing was to much trouble even building the racking around a temporary toilet. The racking maybe used but it will serve us well for many years. We were so happy we placed a 2nd order a week later and again the order turned up when we were told it would, we decided to install it ourselves which turns out is a lot harder than the install team made it look. We have even got lockers, coshh cabinet and pallet truck all without any problems, can't ask for more. Top service from The Used Racking Company.
We are happy with items!
To be honest the service I received was fantastic from start to finish and I would highly recommend you guys
I would just like to say, “ you did it again”. Great efficient and friendly service team and we are pleased with the used racking, still good quality and will do just the job.
Your guys did an excellent job!
Racking excellent condition and the beams. Service on top of the range 6 ******. Thank you for your support I will use you in future!
It arrived ok and it's fit for purpose. Thank you!
Thank you very much, we are more than happy with the racking and the service!
Service from you was great. Very quick to respond and the info provided was also very clear.
Very happy with the service and product, thank you.
Everything perfect from our order!
We were very happy with the level of service, both you and Kevin were really helpful. Thank you very much for all your assistance.
The pallet racking beams were brilliant. Worked great.
Service received was outstanding, helpful staff and great service.
All was Fabulous!
We are entirely satisfied with the service provided and the new ‘used’ racking fits right in as it matches our existing (which can be seen at the periphery of the frame on either side).
The racking and install were great thank you. We really appreciate your efficient and effective service!
Very impressed and easy to assemble.
The installation team were quick and efficient and had the racking set up within the agreed time. Collection of our stock from yourselves went smoothly as well.
This is the second time we have used your company for installations and both times we have received great service.
We are very happy with the service you provided. The value is outstanding and will be buying more in the future as we expand.
We are pleased with how things have worked out in the end, although we did have some issues with the delivery not being totally complete with two upright frames for the pallet racking being missed off the initial delivery. This delayed full installation of the pallet racking. However, Kevin Carter was very helpful and was able to resolve the issue quickly before the move in due date. Also your fitters were very helpful in relocating some of the racking when they returned to the site as the aisle width initially installed did not prove to be wide enough. Work that was carried out efficiently to accommodate our wishes. We still have one slight issue outstanding as with regard to the low level longspan racking again there was a slight mix up on the order, we ordered some 1.8 metre racking and we received 2.1 metres so we are awaiting delivery of the 3 x 1.8 metre shelves and 6 x 1.8 metre beams. Kevin informed me last week that these should be delivered here sometime today. All in all we would not hesitate to use your Company again for any future requirements.
Latest order of racking is now in place, really pleased with how this addition has increased our useable storage space.
Very happy with the service, all questions answered quickly. Impressed with the quality of the product.
Happy with the service and the racking.
Very happy with the quality of the racking and the service. There is a good chance of repeat order on the back of this.
We were very pleased with the racking supplied by you.
Pallet racking arrived on time and yes we are happy with our purchase. We will always come to you first should we require any further racking or assistance.
We are very happy with the pallet racking we ordered as you can see from the attached picture it is already filling up with stock. Considering it is a used product the quality is first class. Will definitely be using you again and recommending you to any of our customers who need similar racking.
From the point of contact to order and delivery, I found the experience to be fast and professional and the product delivered of good quality with a very keen price, we will use again in the future.
Works a treat, good value for money and delivered in good time, my storemen are happy and it's Friday!! Couldn't ask for more.
Thanks very much. Very happy with the racking.
As always, fast, efficient, well priced & a pleasure to deal with.
Very pleased with the quality of Racking and the customer service - will use you again.
The racking we have received is of in my opinion ‘high quality’ and really looks the part in our new garage. Cant thank Peter enough for his knowledge and professionalism. Will and are using you again for our work benches.
We are very happy with the service and the quality of the racking supplied. Would recommend to anyone.
Everything was very good, price and service including installation.
Great product and service.
We are very happy with the service.
Fantastic Product and Customer Service
As far as I’m aware everything was fine.
Racking is in and looking good, thank you.
Sorry photo is not that good but there is not enough space to obtain good view.
To be honest I can't think of anything you could have done better. Your competitors that I came across are all have absolutely shocking customer service and yours was the opposite. I appreciated the speed you responded to me the most. The only thing I can suggest is promoting to your customers that you have a really quick response time because I had almost given up hope in contacting people.
100% happy with the service and quality of racking.
The racking was delivered on time as promised. It is erected and we are very happy with it . All round great service and price. What more can you ask for..
Thank you for the supply of the link 51 racking to extend and repair our racking. Dealing with your company was very efficient and effective. Your knowledge of the product was helpful in identifying what we required and the order delivery process was fast and efficient.
Thank you for the recent racking installation. We are very pleased with the racking and service provided. Please see pictures of the assembled racking in our warehouse.
The feedback I have is that the whole experience was awesome - great technical advice and an easy process. We'll probably be ordering more soon.
As you can see we are already making good use of the Rack. The Level of service was good, we got what we wanted when we wanted it. I spoke to the guys who put it together and they told me the rack went together well.
Very happy thank you and we shall be ordering more!
I don’t usually ever respond to these type of emails but as I was so impressed with the service and the racking you supplied us I felt I should. The racking is of great quality even for something which is second hand! And was delivered on time also. Should we need more racking, which will probably will I shall be in touch. Please don’t worry about the tape measure we are a Set building company so have them coming out of our ears! Please pass on my thanks and look forward to working with you in the future.
We are more than happy with the racking and the team that installed it.
You went over and above for us with a difficult customer. We as always recommend you to our customers where racking is required
We dealt with Kevin for the most recent installation. The quotation was received promptly and installation arranged for the day we requested. In all, very happy.
Great cost, great service and quality of the racking was superb. All now installed at our new premises. Thank you.
Yes very happy with the racking and installation, with our three orders placed with yourselves already
The product is easy to erect versatile and sturdy as can be seen from the pictures.
Sorry for the delay, been really busy here. Your help was invaluable, and we couldn't have managed the job without your input. Thanks again for sorting this job out of us, as it wasn't an easy one.
Thanks for sorting out the replacement beam. All is complete- see attached image. Client is delighted with job
Great price - great quality!
The racking you have provided as been exactly what we expected. We have been extremely please with all aspects of dealing with your company.
We were very happy with our used racking and it was delivered quicker than we expected!
The racking is now up and in use.
I just wanted to say thank you for the excellent service and quality of products we have received from your company. Both the delivery driver and the installers were polite, clean and tidy and were a credit to your company too. I would have no hesitation in recommending you to any other business.
The Used Racking Company provided a competent service from start to finish. Communication channels in the company are very streamlined so there was no time wasted between different phases of the project; site visit to design to installation. Our company changed the brief a couple of times prior to The Used Racking Company being chosen as the successful company and I found them very flexible and totally professional to deal with. The installation was organised and well manned, and we actually got the warehouse racked ahead of schedule. I would recommend this company any day of the week.
Photos of our installation, Very pleased with the product and service.
Just finished installing racking, all looking good.
Great racking, very quick and peter Hough was a pleasure to deal with
Pictures are of the racking half finished currently, but work in progress!
I would like to thank you for your excellent service, not only yourselves but the fitters who completed the job. Not only top class installation, but also their willingness to work with us to get the most out of the space available.
Just to say your help and service has been excellent each time we have used you. And the product is fit for purpose and looks great.
All great thanks
Yes we have received and all great thanks.
Many thanks for all your advice and expertise in helping us to select a set of racking for our factory unit. It arrived promptly and in excellent condition, we are very pleased with the service we have received from you and will definitely call on you again in the future for our pallet racking needs. Once again many thanks and I have attached a photo of the racking in situe.
I have just sent some images of our racking to go alongside my feedback.
The process worked generally well. Kevin was very helpful and organised the process effectively. The guys turned up on time, they were polite and quick. Very impressed. The only problem was that the initial delivery from the warehouse arrived too late and your team had to reschedule. I would recommend the Used Racking Company.
Many thanks for the racking we are very happy with it.
Please find attached a photo of our new pallet racking. It was delivered on time and has been very easy to construct.
Thanks for a great service.
We received our order thank you and we are very happy with it
You exceeded expectations. Your driver arrived promptly as agreed, was extremely helpful unloading. As we were expecting used racking and received new, the product quality exceeded our, and our clients, expectations.
The pallet racking was brilliant quality.
The Used Racking Company has always supplied our Company with excellent good quality affordable used and new racking over several years and our first choice on racking suppliers. Delivery of goods has been on time with a back up call confirming delivery made
Excellent quality used racking at an unbeatable price combined with super fast and efficient installation – 10 bays in less than a morning!
Thanks for your email and thanks for the service you have provided. The products arrived as planned, and were all in excellent condition, we ordered 15 bays and have installed all but one. The service from first call to final contact was professional, informative and very helpful throughout.
Yes we are very pleased with the racking, and will buy again through you when we need more.
I am very pleased with the service and racking supplied by yourselves.
The racking is great thanks, very pleased.
Its looks great.
Thanks very much,
very happy with the racking!
We are very happy with the quality of the racking and overall service from your company.
The installation was quick and efficient.
Pictures of your supplied racking.
The racking we received from yourselves was nothing short of excellent, as you can see in the attached pictures it has already been put to use.
The service and delivery were top notch.
Absolutely delighted with our purchase, used racking but looks absolutely brand spanking new!! Great service great price quick delivery, we will order more if we need more.
The racking we purchased of you was quality and delivery were excellent.
Another purchase from Used Racking, again fast delivery service, competitively priced and professionally installed.
Although a little untidy at the moment due to workload we are absolutely delighted with the purchase of our used racking from The Used Racking Company. The quality was far greater than expected, easy to install and fitted a treat. We cannot recommend them enough. From initial enquiry through to delivery, the process was seamless with the support of Andy Coldwell and all within 7 days!
I am a new buyer to racking and shelving and the help and information given over the phone meant I received exactly what I needed, It was very well palatalized and took up a minimum amount of space until erected. I purchased 3 types of racking and all of them were solid, and extremely easy to erect, I will definitely be using you again, please feel free to paraphrase as I am extremely happy with the products and service.
Supplied quickly and fuss free by HCSS to increase the pallet racking capability at Hard Rock Flooring. Would recommend to anyone.
The product we received is in excellent condition and feedback was that it looks more sturdy than the racking we recently purchased from new. I was extremely pleased with the level of service I received from the Used Racking Company. The staff were knowledgeable, helpful and quick to respond to queries. Many thanks for your help. This small amount of racking has had a big impact on the layout, tidiness, and cleanliness of a once neglected area of the factory.
We were VERY impressed with the quality of the racking and could be forgiven for thinking it was brand new. The quality and finish is superb and easy to construct. Whilst we had an item that had unfortunately been damaged in transit, customer service were swift in sorting a replacement that arrived the next day (I believe). Could highly recommend The Used Racking Company, their products as well as the customer service they gave us.
The picture of our new racking
The most professional racking company I contacted and the proof of their quality was in making good a shortage of one piece, delivered free, within 48 hours. You can always judge a good company by how they handle errors, and this was spot on.
The quality of the product was superb, I certainly would not buy new again and the knowledge for the sales representative at HCSS was invaluable. Delivery booked in and arrived on time.
We are extremely satisfied with the product & the overall service supplied from yourselves. In particular the delivery service was excellent, along with the delivery driver clearly explaining how the unit is assembled. Many thanks and we will certainly be using yourselves in the near future for additional racking solutions.
The racking we received was of exceptional quality, exactly as described and look great in our warehouse. The customer service we received was efficient and the delivery was very prompt. I would recommend this company and their products.
As usual the service was great and the quality of racking is good.
Fast delivery and quick responses to all emails. The racking was easy to assemble and you couldn’t even tell it was used. Highly recommend to all!
Our new racking in use. Our shelving was recently purchased from you guys and having researched it for a while the value offered was brilliant. Quality was fantastic, very sturdy and more than capable of handling what we required. The service received right from the gentleman who called me at the beginning all the way through to the guy who delivered it was great. As for 'used racking' it arrived immaculate and was easy to assemble. Great service from lovely people. Will most definitely be back for more. We look forwards to making use of our free bins too!!
Quality Racking at a Great Price
This is in fact our second order. We are very pleased with the Quality and also the ease of construction. The ordering process and response from your sales team is very good
Extremely pleased with our purchase, very easy order process and delivery excellent! Only 3 days from order date will use again.
I found your installation team to be very efficient and the manager (Dean) was helpful with advice regarding exact location and spacing.